<h1 id="communication">Communication<a aria-hidden="true" class="anchor-heading icon-link" href="#communication"></a></h1>
<h2 id="summary">Summary<a aria-hidden="true" class="anchor-heading icon-link" href="#summary"></a></h2>

<p>How we communicate in an all remote, async first fashion</p>
<h2 id="best-practice">Best Practice<a aria-hidden="true" class="anchor-heading icon-link" href="#best-practice"></a></h2>
<h3 id="in-general">In General<a aria-hidden="true" class="anchor-heading icon-link" href="#in-general"></a></h3>
<ul>
<li>If you are sending a message, unless sending during work hours, give people at least <strong>12h</strong> to respond</li>
<li>If you are receiving a message during the work week, respond within <strong>12h</strong> </li>
</ul>
<h3 id="messaging">Messaging<a aria-hidden="true" class="anchor-heading icon-link" href="#messaging"></a></h3>
<p>We have 3 priorities for messages.</p>
<ul>
<li>async</li>
<li>priority</li>
<li>sync</li>
</ul>
<h4 id="async">async<a aria-hidden="true" class="anchor-heading icon-link" href="#async"></a></h4>
<p>async messages are not urgent. the recipient has 12h durign work hours to respond. this is the default status of a message unless otherwise marked</p>
<h4 id="priority">priority<a aria-hidden="true" class="anchor-heading icon-link" href="#priority"></a></h4>
<p>priority messages are urgent. the recipient should try to respond within 1h of getting this message during work hours. add <code>#prio</code> after your message to indicate a priority message</p>
<h4 id="sync">sync<a aria-hidden="true" class="anchor-heading icon-link" href="#sync"></a></h4>
<p>sync messages are real time. we almost never use sync messages. add a <code>#sync</code> after your comment to indicate a sync message</p>
<pre><code>@kevin the latest release needs to be rolled back because of a bug in lookup #sync
</code></pre>
<p>Synchronous messages should be reserved for when you need immediate feedback. Some examples of good use cases:</p>
<ul>
<li>there's an issue with a feature that is blocking deployment</li>
<li>there's a critical bug that is actively degrading the Dendron experience</li>
<li>there's an issue that the current oncall needs to look at during their working hours</li>
</ul>
<hr>
<strong>Backlinks</strong>
<ul>
<li><a href="/notes/zBlxjKJ0bFMcLJXhch2U0">Remote Work</a></li>
</ul>

Communication

dendron.handbook


Welcome to the Dendron handbook. This handbook is heavily inspired by the [gitlab handbook](https://about.gitlab.com/handbook). 

It documents everything we stand for and everything we are working towards. It is a living document, a work in progress that will change and grow as we do.
